Different connections have different synchronisation times. If the connection is GoogleFit – it may take up to 24 hours to sync the data; If the connection is Samsung health – you need to open Samsung health first to sync the data. For other connections, you can try disconnecting and reconnecting to the wearable.

Sometimes the data is not fully loaded (e.g. in the case of leaderboards) due to the size of the challenge not being consistent with the data model of a specific connection. Please contact us for further support!

The Fitward App uses the GoogleFit calendar to synchronise with the time zone. If the end-user’s Google calendar is not synchronised with actual activities, incorrect data aggregation will occur.

Strava does not provide steps as a data source. You can use Fitbit App to count steps. Fitbit App uses the accelerometer in your mobile to count steps. So you don’t need a wearable/band to count your steps. Just carry your mobile with you.

Fitward tries to keep data transmission as real-time as possible. However, sometimes server connections work slower than expected. It is therefore wise to wait 24 hours before complaining to your support department.

Please contact Fitward at support@fitward.app

1. check the correct permissions of the app.
2. disconnect and reconnect. When reconnecting, tick all possible checkboxes. If this still doesn’t solve the problem, please email support@fitward.app

Yes. You must let your company know that you want your data deleted. They can ask us to do so on your behalf. If you delete your profile, we will also delete all data associated with your profile.

In short, activity types are equivalent to timed workouts you do in a day and daily summaries are static data of your daily movement. For example, an hour’s recorded walking session will be an activity. And, this walking activity + walking from your kitchen to your living room or any other movement on a day will count in your daily summaries.

Activities are part of your daily overviews. For example, while walking, running, crossfit or rowing. Daily summaries, however, are the static data of your total movement during the day.

For example, an hour’s recorded walking session will be an activity. And this walking activity + walking from your kitchen to your living room or any other movement during the day will count in your daily summaries.

The workout offered by different wearables often does not match another wearable. Crossfit, for example, can be tracked with Google-Fit, but not with Fitbit. For this reason, Fitward combines different workouts into one. So, indoor cycling, outdoor cycling, mountain biking will count as cycling workout. Hiking workout counts as ‘running’ in the Fitward app.

Fitward can be connected with 240+ devices. Click here for a overview.

There are two ways to connect to Fitward:

1. You can connect Samsung Health to Strava and Strava to Fitward.
2. You can connect Samsung health to a HealthSync app and connect this app to Google-Fit. Google-Fit can then be connected to Fitward.

Revoke access to Fitward on your Polar account, then reconnect on the new profile.